Sim Race Webshop B.V.
Vlierbessenstaart 8, 1326 JH Almere, The Netherlands
CoC: 85163937 | VAT: NL863531611B01
✉️ info@simracewebshop.com | ☎️ +31 (0)85 200 6202
1. Scope
These terms and conditions apply to all offers, sales, and deliveries from Sim Race Webshop B.V. to customers located outside the European Union. By placing an order, the customer agrees to these terms.
2. Product Information
We strive for accurate descriptions. All product details, images, and pricing are subject to correction in case of typographical or technical errors.
3. Prices and Taxes
All product prices displayed on our webshop are exclusive of VAT, import duties, and clearance fees.
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These additional costs will be calculated and collected by the local customs authorities and/or the shipping provider (UPS or FedEx).
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Customers are responsible for paying any applicable VAT, import tariff, and handling fees directly to the carrier upon delivery.
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Sim Race Webshop B.V. is not liable for delays, extra costs, or consequences arising from customs procedures or unpaid import fees.
If eligible, customers must independently claim any import VAT or tariffs with their local tax authorities.
4. Orders and Payment
Orders are processed after full payment is received. Sim Race Webshop B.V. reserves the right to cancel orders suspected of fraud, abuse, or incorrect data.
5. Shipping and Risk
All shipments are made via UPS or FedEx with Track & Trace.
Risk transfers to the customer upon confirmed delivery to the specified address.
6. Customs and Import Fees
Customers are solely responsible for all customs declarations, duties, and taxes.
Refusal to pay these charges may lead to return or destruction of the parcel, in which case no refund will be granted.
7. Right of Withdrawal and Returns
7.1 Right of Withdrawal
Customers may withdraw from the purchase within 14 calendar days after receiving the goods without stating any reason.
To initiate a return:
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Email us at info@simracewebshop.com, or
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Use the return function via your Shopify account.
After return authorization, the goods must be sent back within 14 days.
7.2 Return Conditions
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Items must be returned unused, undamaged, and in their original packaging.
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Items returned without prior notification or approval will not be accepted.
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Return instructions must be followed exactly as provided by Sim Race Webshop B.V.
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Items showing signs of use or missing components may incur a 25% reduction in refund value.
7.3 Return Address
All returns must be sent to:
Sim Race Webshop B.V.
Weide 30
4206 CJ Gorinchem
The Netherlands
7.4 Return Costs & Refund
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Return shipping costs, including any customs duties or clearance fees, are the responsibility of the customer.
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The original shipping fee is non-refundable.
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Refunds will be issued for the item price only (excluding shipping costs), within 14 business days after inspection.
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Partial refunds may apply in case of damaged or used goods.
8. Warranty
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All products are covered by the manufacturer’s warranty.
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Warranty claims must be submitted directly to the manufacturer according to their procedure and terms.
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Damage due to misuse, improper installation, wear & tear, or modifications is not covered.
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Sim Race Webshop B.V. can assist in facilitating warranty communication if required.
9. Liability
Sim Race Webshop B.V. is only liable in cases of gross negligence or intent. No liability for consequential damages, delays, or customs issues.
10. Force Majeure
In cases of force majeure (e.g., natural disasters, pandemics, customs strikes, war), Sim Race Webshop B.V. reserves the right to delay or cancel the order without liability.
11. Intellectual Property
All website content, images, and texts are the property of Sim Race Webshop B.V. and may not be used without written consent.
12. Governing Law
These terms are governed by Dutch law. Disputes shall be submitted to the competent court in Amsterdam, The Netherlands.