How long will it take to receive my order?

Please note that these are estimated delivery times in working days. Delays may occur due to customs, remote areas, or local courier conditions.🇳🇱 Netherlands• 1–2 working days (mostly next-day delivery)🇧🇪 Belgium• 1–2 working days (mostly next-day delivery)🇩🇪 Germany• 1–3 working days🇦🇹 Austria• 2–3 working days🇫🇷 France• 1–3 working days🇱🇺 Luxembourg• 1–3 working days🇬🇧 United Kingdom• 3–5 working days🇫🇮 Finland• 3–5 working days🇮🇹 Italy• 2–3 working days🇬🇷 Greece• 3–5 working days🇨🇭 Switzerland• 3–5 working days🇵🇱 Poland• 2–3 working days🇸🇪 Sweden• 3–5 working days🇩🇰 Denmark• 3–5 working days🇭🇷 Croatia• 3–5 working days🇳🇴 Norway• 3–5 working days🇨🇿 Czech Republic• 3–5 working days🇮🇪 Ireland• 3–5 working days🇵🇹 Portugal• 3–5 working days🇪🇸 Spain• 3–5 working days🇱🇻 Latvia• 3–5 working days🇭🇺 Hungary• 3–5 working days🇧🇬 Bulgaria• 3–5 working days🇲🇹 Malta• 3–5 working days🇷🇴 Romania• 3–5 working days🇸🇮 Slovenia• 3–5 working days🇸🇰 Slovakia• 3–5 working days🇪🇪 Estonia• 3–5 working days🇲🇨 Monaco• 3–5 working days🇱🇹 Lithuania• 3–5 working days

How to track my order?

Please track your order at our Tracking page https://17track.net/en

I never got my order, what to do?

Please make sure to track your order using our Tracking Page.If you still have any questions or concerns, feel free to reach out to us via email.Email: info@simracewebshop.com🚚 Delivery InvestigationWe will contact the shipping carrier to investigate the status of your package.Please note that an investigation can take up to 10 business days to complete.We kindly ask for your patience while we await their response.

🌍 Worldwide Shipping Information!

Yes, we ship to over 150 countries worldwide! Please note that we are a Dutch company, and all orders are shipped from the Netherlands.📦 Shipping MethodsWe ship primarily with UPS and FedEx for fast and reliable delivery.For orders over €500, we automatically ship with UPS and include insurance at no extra cost to ensure peace of mind during transit.🛃 Customs & Import FeesIf you're ordering from outside the European Union, please be aware that customs duties, import taxes, and clearance fees may apply. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

🔁 What is you Return, Refund & Exchange Policy?

Please review our return and refund policy carefully before initiating a return.🕒 Cooling-Off PeriodWithin the European Union: You have the right to return your product within 30 days of delivery.Outside the EU: A 14-day return period applies.🌍 Important Notice for Non-EU CustomersIf you are returning a product from outside the European Union, please note:Return shipping costs are the customer’s responsibility.Returns must be shipped under Incoterm DDP (Delivered Duty Paid) to ensure that all customs duties, taxes, and handling fees are covered by the sender.Returns not shipped under DDP may be refused or delayed.International returns can be expensive, depending on your location and carrier.The product must be returned in its original packaging, including all accessories, screws, manuals, and protective materials.It is your responsibility to ensure the product is returned in resalable condition.⚠️ Condition & DeductionsIf a product is returned in poor or damaged condition, we reserve the right to:Return the product to you at your expense, orApply a maximum 25% reduction in the refundable amount (value depreciation).We strongly recommend using a trackable and insured shipping method when returning your item.

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